SERVICE
In our service area, you will find information on the various packaging technologies, including animations. You can also click through our extensive range of services for our machines.Complete service
If you are interested in a specific machine or need an entire system for a specific packaging task - e.g. with supply, dosing, packaging, removal, control and collection station - send us your inquiry via our contact form on our homepage or simply directly by email (info@amtec-machines.com).Then tell us the selected machine type or briefly describe your packaging task: a product description, the desired packaging technology (e.g. shrink film, vertical packaging, flow wrapping, etc.), details on e.g. the bag shape, the product or bag size (LxWxH in mm) and finally the required packaging speed (pcs./min.).
Based on this information, you will usually receive an individual offer from us within a few hours for initial orientation, possibly with some alternatives and options.
We will then be happy to answer any further questions you may have by phone and advise you in more detail.
Test our machines
In our showroom near Hamburg there are usually 30-60 machines in total and at least one or two devices of each type are available for viewing, test runs and direct delivery.We offer our customers the opportunity to bring their products with them and test them on site on different machines if necessary. We are also happy to carry out extensive tests over one or two whole days to really ensure that the optimal solution has been found for you.
It is not uncommon for a customer to come with a small truck and two or three pallets of their products, test the AMTEC machines themselves until everything is packed, convince themselves of the packaging performance and take the corresponding device with them on their way back.
Alternatively, depending on the urgency, shipping by freight forwarder, direct delivery or express courier can of course be organized immediately after your order.
Sample packaging
If you do not have the opportunity to visit us directly, you are welcome to send us your sample products, which we will then sample-pack for you and send back at short notice.Planning
For all larger machines and systems, we are happy to help you with the assembly of system modules and the general layout. Based on the system components you have selected and your detailed information on the available space dimensions, we will be happy to create a free plan for you with all relevant views, dimensions, etc.Ordering and delivery of a system
We can deliver many of our machines directly from our warehouse near Hamburg. For individually assembled systems or larger machines, we can offer a very short delivery time of usually just 8-12 weeks. Please contact us in any case; even if you are in a much more urgent situation or if, for example, a more complex system is relevant.Before delivery to you, you also have the opportunity to check the system for completeness and, if necessary, functionality.
We will of course carry out at least one or two extensive endurance tests/functional tests in advance. If required, we can also provide you with photos, videos and, if necessary, sample packaging of these final tests.
Installation and training
You are welcome to book our trained technicians for installation and training.Thanks to low flight costs, we can be there for you anywhere in the world quickly and at reasonable rates.
For all larger systems, we attach great importance to ensuring that your operating staff is well trained on the respective systems. During such training, not only all relevant operating procedures but also possible problems are played through so that in the future you will be able to keep the system running continuously and reliably without any problems.
Of course, we are always available to answer any further questions afterwards.
Maintenance and spare parts supply
If you have any questions, e.g. due to completely new settings or similar, our experience has shown that in 95% of all cases it is simply a matter of incorrect operation or incorrect adjustment. Such problems can almost always be resolved within a very short time by phone or email, without incurring any costs for you.If there are major difficulties, we can of course also send you a technician to deal with the problem on site. For machine deployments that could be particularly time-critical, there is also the option of ensuring that a technician is always on call for an annual flat rate. You are then guaranteed that a technician will be available for deployment within 2 hours, 365 days a year, at any time of day or night.
However, none of our customers have ever actually used this or had to use it.
All AMTEC machines are mostly equipped with German, European or Japanese electrical or pneumatic parts. This ensures that all essential components are available directly in your region if necessary. Alternatively, we also have all the usual spare and wear parts available in our warehouse for immediate dispatch. Only if you need an unusual part (e.g. because your forklift has damaged a machine chassis part) do you need to allow us 1-2 weeks for delivery.
In any case, if you have any questions or problems, we are always available very quickly with one or more possible solutions so that you can keep your production running.
Guarantee
All AMTEC machines have CE certification. The tests for this are usually carried out by TÜV Rheinland, TÜV Bayern or, for example, SGS, one of the world's largest testing institutes.All AMTEC machines come with a full year warranty (labor and material costs, excluding wear parts).
All common wear and replacement parts are available from our warehouse. Larger and unusual parts can usually be delivered within 6-12 days.
Our team of technicians is available for installation, training and maintenance and is deployed worldwide.
Leasing
We offer our machines at an exceptionally good price-performance ratio. For accounting reasons, we cannot offer our own financing.However, we are happy to work with your leasing company or recommend a company that is suitable for your region or industry.